Administrative Assistant Position
Hand of Mercy Health Care has a full-time Administrative Assistant position available at our main office in Portland, Maine. We are seeking a candidate who is interested in growing with our agency.
Job Details
- Salary: $47,932 annually, based on $23 per hour
- Job Type: Full-time, salaried
- Number of Positions Available: 1
Benefits
Eligible employees may participate in the following benefits, subject to plan terms, eligibility requirements and HOM Policies:
- Medical insurance
- Vision insurance
- Dental insurance
- Paid public holidays
- Paid sick time
- Paid Time Off (PTO): 80 hours annually, with increases based on tenure
- Earned Paid Leave (EPL): 40 hours annually
- Annual raise
- Professional development and training
- Bonus pay for exceeding performance goals
Schedule
- Eight-hour shift, including a one-hour paid break
- Monday through Friday, 9:00 a.m. to 5:00 p.m.
Location
30 Blueberry Road
Portland, ME 04102
Position Overview
Hand of Mercy Health Care is seeking a dependable and organized Healthcare Administrative Assistant to join our team at our main office in Portland, Maine. This position plays an important role in supporting daily administrative operations and assisting our clinical and case management teams in delivering high-quality behavioral health and community services.
We are looking for a detail-oriented professional with strong communication and organizational skills who is interested in growing with our agency.
Minimum Requirements
- High school diploma or equivalent required
- At least one year of administrative or office support experience preferred
- Strong organizational and time-management skills
- Ability to communicate effectively, both verbally and in writing
- Proficiency in Microsoft Word and Microsoft Excel
- Ability to work professionally and respectfully with diverse populations
- Ability to manage multiple tasks and prioritize assignments
- Experience with Electronic Health Records (EHR) or healthcare documentation systems preferred
Primary Responsibilities
The primary duty of this position is the performance of office and non-manual work directly related to the management and general business operations of the Company. The role requires the consistent exercise of independent judgment and discretion on matters of significance, including evaluating administrative processes and determining appropriate courses of action.
In carrying out this role, the Employee is responsible for:
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- Evaluating and analyzing administrative workflows, systems, and operational processes
- Identifying operational or administrative issues and determining appropriate resolutions or process adjustments
- Exercising discretion in selecting, interpreting, and applying administrative procedures and policies
- Supporting and monitoring compliance with Company policies, MaineCare requirements, payer standards, and applicable regulations
- Developing and recommending improvements to administrative processes, workflow efficiency, and operational effectiveness
- Participating in operational planning and discussions and contributing to administrative decision-making
- Attending required meetings and documenting key operational and compliance-related outcomes using HOM system
Additional Expectations
In addition to primary responsibilities, the Employee is required to perform essential administrative support functions necessary for operations, including but not limited to:
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- Processing referrals and completing required documentation
- Completing insurance eligibility checks and claim-related forms
- Entering and maintaining data in EHR systems and payer portals
- Submitting Continued Stay Reviews (CSRs) on the Acentra Portal
- Coordinating communication with providers and staff
- Maintaining accurate administrative records and ensuring documentation compliance
- Answering and managing phone communications
- Sending and receiving faxes and uploading documentation
- Other administrative tasks consistent with the Employee’s role and primary duties
Equal Opportunity Employer
Hand of Mercy Health Care is an Equal Opportunity Employer and complies with all applicable federal and Maine employment laws. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
Apply online:
Employment Application