Children’s Case Management

At Hand of Mercy Health Care, we specialize in providing Children’s Case Management services for families across Maine. Designed for children from birth through age 21 with a diagnosed mental health condition, this MaineCare-funded program connects families to essential resources, ensuring that each child receives the care and support they need to thrive.

Our licensed case managers coordinate care between families, schools, healthcare providers, and community agencies. Through personalized planning, we address each child’s unique needs, reduce barriers to services, and improve their overall quality of life.

What Is Children’s Case Management?

Children’s Case Management is a structured support system that helps families navigate the medical, educational, and social services available for children with mental or behavioral health challenges. Our team works directly with parents and caregivers to develop individualized care plans that address both immediate needs and long-term goals.

We focus on creating a network of support connecting children with therapists, teachers, doctors, and community resources to ensure that every aspect of their well-being is addressed.

Benefits of Children’s Case Management

For Families:

• Reduces caregiver stress and emotional fatigue

• Simplifies access to services and benefits

• Increases understanding of legal rights and support systems

• Prevents unnecessary hospitalizations

For Children:

• Promotes emotional and cognitive development

• Ensures educational and therapeutic needs are consistently met

• Encourages independence and self-advocacy skills

• Provides consistent and stable care coordination

For Communities:

• Decreases reliance on emergency and crisis services

• Improves school attendance and academic performance

• Strengthens family stability and preservation

👉 Submit a Children’s Referral Form

How Our Process Works

We follow a five-step model for Children’s Case Management:

1. Referral & Intake – Accepting referrals from families, providers, or schools, followed by an intake meeting and consent coordination.

2. Comprehensive Assessment – Evaluating the child’s strengths, needs, and barriers to care.

3. Care Plan Development – Creating SMART goals and including tools for crisis prevention.

4. Implementation – Coordinating appointments, arranging transportation, and ensuring timely service delivery.

5. Ongoing Monitoring – Conducting quarterly reviews, tracking outcomes, and planning for transition or discharge when appropriate.

Specialized Support Areas

• Children with Special Healthcare Needs – Managing care among multiple specialists and supporting transitions to adult services.

• Behavioral Health Focus – Integrating therapy with school supports, trauma-informed care, and wraparound services.

• Foster Care & Adoption – Ensuring stability in healthcare, education, and post-adoption support.

Why Mental & Emotional Support Matters

Children’s emotional well-being is essential for healthy development. Early intervention through Children’s Case Management can prevent future challenges by providing coping tools, building resilience, and promoting positive relationships.

We help parents and caregivers incorporate emotional wellness into daily routines, supporting children in managing emotions, building confidence, and overcoming obstacles. With professional guidance, children facing trauma, learning differences, or mental health disorders receive the specialized care they deserve.

Why Choose Hand of Mercy Health Care?

• Licensed Mental Health Professionals – Our case managers have specialized training in child and family support services.

• Local Expertise – Serving Portland, Augusta, Lewiston, and Biddeford with deep community connections.

• Culturally Responsive Care – Respecting the values, culture, and language of every family we serve.

• Technology-Enhanced Services – Using secure telehealth and digital tools for efficient care coordination.

Insurance & Payment

We proudly accept MaineCare and guide families through the process of accessing benefits. Our goal is to ensure that no family faces unnecessary financial stress while securing essential services for their child.

Take the First Step

At Hand of Mercy Health Care, we believe that effective Children’s Case Management is about more than service coordination; it’s about building a strong foundation for a child’s future. By connecting families to the right resources, we help children grow into confident, capable, and resilient individuals.

👉 Submit a Children’s Referral Form

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